Service Response Representive - UHealth

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . 1. Answers all incoming customer inquiries and requests and transfers matter when appropriate. 2. Enters appropriate and precise information to patient accounts. 3. Escalates customer concerns when necessary to obtain a resolution. 4. Reaches out to customers, providers, and other entities. 5. Provides verbal and written directions to customers. 6. Identifies and assesses patient needs and provides resources. 7. Adheres to University and unit-level policies and procedures and safeguards University assets.…