Knowledge Manager

Hyderabadonsitemanager

Posted today · via Workday

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About this role

What success looks like in this role: What success looks like in this role: • In this role you will be required to own and manage the Knowledgebase (KB) for various audiences including IT Service Desk, End users and Artificial Intelligence (AI) Tools and Automation flows. • Achieve continual improvement to support and achieve current and futuristic goals for/related legacy support and AI related automation. • You will have the opportunity to lead and drive Improvements by integrating the Knowledgebase with the Automation tools and initiatives. • Utilize ServiceNow as the primary KB repository and employ ITIL and KCS methodologies among other Industry best practices.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: express

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Hyderabad. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

express

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