Senior IT Service Manager in Sleepy Hollow, NY

Sleepy Hollowonsitemanager

Posted today · via Workday

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About this role

What success looks like in this role: Leads and facilitates the efforts of subordinate managers and professional staff members. Oversees the full range of client service delivery activity, including: Incident, Problem, Change, Request, Configuration, and Service Level Management, Continuous Service Improvement, Day-to-day client contact and interaction, Ongoing client service reviews, Issue identification and resolution, Engagement between Service Management, Account Management, and internal functional teams, and Documentation and reporting. Drives service level improvement / coordination with cross-functional teams. Accountable for account expansion and delivery within assigned client base. Resolves escalated problems / projects / issues to maintain strong client retention levels.…

Read the full description on Unisys's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: express, teams

Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Sleepy Hollow. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

expressteams

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