Service Desk Team Leader
Citynet - Mandaluyong Cityonsite
Posted today · via Workday
About this role
What success looks like in this role: Lead and manage the Service Desk team to deliver exceptional technical support to end-users. Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. Utilizes problem solving and analytical skills to effectively resolve challenging incidents Monitor ticket queues and ensure SLAs and KPIs are consistently met. Provide guidance and mentorship to team members, fostering skill development and performance improvement. Act as an escalation point for complex technical issues and ensure prompt resolution. Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. Conduct regular performance reviews.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: express
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Citynet - Mandaluyong City. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
express
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