Service Management Analyst

What success looks like in this role: Want to start a career in IT management? IT Service Management (ITSM) is the art of providing assurance to organisations that the right people are doing the right thing at the right time for the right outcome regardless of the ask. While AI is disrupting technology delivery at a great rate, ITSM remains people and organisation focussed. The future of ITSM will remain bright so long as people require IT Services. Skills Required: Demonstrated interest in Information Technology and Service Management. Basic understanding of ITIL principles and IT Service Management processes. Strong organisational and administrative skills. Excellent written and verbal communication skills. Ability to manage multiple tasks and priorities within a structured environment.…