US: Service Desk Change Manager

What success looks like in this role: Responsible for managing and coordinating IT changes through the organization’s Change Management process, ensuring changes are properly assessed, approved, scheduled, implemented, and reviewed with minimal impact to business operations. Key Responsibilities Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment. Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans. Coordinate Change Advisory Board (CAB) meetings and obtain required approvals. Ensure changes are scheduled appropriately to avoid business disruption and conflicts. Monitor change implementation and ensure adherence to approved plans.…