Director, Customer Journey Design

Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. The Director, Customer Journey Design & Governance leads the design, governance, and continuous improvement of end-to-end customer journeys within the Customer Experience (CX) organization. This role translates customer insights into CX improvements that reduce friction, strengthen loyalty, and drive business performance, partnering closely with Operations, Fleet, Digital, Marketing, and CVC.…