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Unity CommunicationsService Delivery

BPO - Quality Analyst/Trainer (90% onsite, 10% WFH)

Paranaque Cityhybridmid

Posted today · via Recruitee

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About this role

Do you know that friend who watches a movie and immediately spots the plot holes and tiny details everyone else missed? That sharp eye for detail is exactly what we value at Unity Communications. We’re looking for someone who notices patterns, catches the small things, and helps turn “good enough” into even better. If you feel like that friend sounds a lot like you, you might be the Quality Analyst we’re looking for. In this role, you’ll be the behind-the-scenes champion of great customer service. You’ll review calls, messages, and system interactions to spot trends, highlight improvement opportunities, and help agents sharpen their performance.…

Read the full description on Unity Communications's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: asana, monday, slack, teams

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Paranaque City. We weight your proximity and willingness to relocate.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

asanamondayslackteams

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