Customer Service Lead
Kuala Lumpuronsitesenior
Posted 2w ago · via Teamtailor
About this role
Job Summary: The Customer Service Lead is responsible for leading the customer-facing team in delivering exceptional customer experiences throughout the entire customer journey, from pre-sales consultation to after-sales support and customer retention. This role oversees daily customer interactions, drives sales conversion performance, manages customer escalations, and ensures service excellence across all communication channels. The Customer Service Lead will coach team members to achieve customer satisfaction, sales targets, and retention objectives while continuously improving operational efficiency. Key Responsibilities: Lead, coach, and supervise Customer Service Team to achieve service and sales KPIs.…
Read the full description on Up Growth HR Sdn. Bhd.'s site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Kuala Lumpur. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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