Senior Customer Service Specialist
CR - San Joséonsitesenior
Posted yesterday · via Workday
About this role
Role Purpose: The Senior Customer Service Specialist (CSS) is responsible for establishing and maintaining exceptional effortless customer service experience for key accounts, large volume accounts with minimal supervision, import / export account, and any support to the organization with key tasks like credits, debits, returns and creation of Quality Notification Claims. Process and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for strategic accounts. Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: css, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in CR - San José. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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