Customer Support Technician
Leeds Officeonsite
Posted 3w ago · via Workday
About this role
Job Context The Customer Support Technician, Level 2 is focused on resolving complex technical issues escalated from the Level 1 team, they collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them. They bring strong technical knowledge of the Simpro Group product suite and operate with a high degree of autonomy and initiative. What You’ll Do Efficiently manage and prioritize a high-volume ticket workstream primarily via case work (and occasional live phone or chat to meet business needs), collaborating with customers to identify and resolve complex software-related issues, providing timely and effective solutions.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Leeds Office. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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