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USA102 Nordic Consulting Partners

Portal Service Desk Analyst I

Philippinesonsitemid

Posted yesterday · via Workday

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About this role

Make a difference. Be happy. Grow your career. The Role The Patient Portal Service Desk Agent I answers calls, in-baskets, e-mails, and other forms of contact from healthcare patients to troubleshoot and resolve issues with their EHR medical records portal. Role is leveraged to support multiple clients simultaneously. When unable to resolve on the initial contact, documents issues to be transitioned to related teams (i.e., Medical Records, Billing, etc.) for additional patient assistance. Utilize excellent customer service skills to delight and exceed patient expectations. Demonstrates ability and willingness to remotely work a varying shift schedule that may include evenings, weekends, and holidays.…

Read the full description on USA102 Nordic Consulting Partners's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams, zoom, hipaa

2

Level fit

This role is mid-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Philippines. We weight your proximity and willingness to relocate.

Score yourself on this role.
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

teamszoomhipaa

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