Service Desk
Montrealonsite
Posted 135mo ago · via Smartrecruiters
About this role
Service Desk Technicians are responsible for answering technical assistance requests coming through phone calls, emails and a web interface. Duties - L2 troubleshooting over phone and remote connectivity - diagnose and solve technical hardware and software issues - Application support and troubleshooting for Google Corporate Mail, Lotus Notes, IPads, tablets, and other Mobile devices - Walk the client through the assessment and resolution process and hands on help if required for Desk Side Support Teams - Log all interactions, - Redirect problems to correct resource - Excellent knowledge of Windows, Mac and portable systems - ITIL working and functional knowledge - Identify and escalate urgent issues. Additional
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Montreal. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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