Help Desk Specialist- First Shift
Winchesteronsitemid$44K – $66K
Posted yesterday · via Workday
About this role
Department INFORMATION SYSTEMS - 108231 Worker Sub Type Regular Work Shift First Shift (United States of America) Pay Range $21.18 - $31.76 Job Description The Help Desk Specialist serves as the first point of contact for IT support, providing courteous and timely assistance to end users via phone, email, and remote tools. This role focuses on resolving basic technical issues, documenting incidents and service requests in ServiceNow, and escalating more complex matters following established procedures. The Specialist develops foundational technical and customer service skills while learning organizational systems, policies, and workflows.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Winchester. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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