Sales Operations Specialist

Van Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of scientists and educators. FUNCTIONS Manage inbound field trip inquiries and transactional sales from initial inquiry through booking. Build relationships with teachers and identify opportunities to connect with principals and school administrators for future partnerships. Conduct follow-up outreach to increase bookings and maximize customer engagement. Manage sales CRM system, establish data quality standards, audit records, develop reporting dashboards, and recommend process improvements.…