Van Tuyl / Berkshire Hathaway Automotive

Service Desk Capability and Incident Manager

Veghelonsitemanager

Posted 2w ago · via Workday

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About this role

Job Title Service Desk Capability and Incident Manager Job Description The Service Desk Capability and Incident Manager is responsible for the continuous development and optimization of the Global Support Center (GSC) within the Airports domain. The role drives capability management, service and process improvements, tooling enhancements, and operational excellence across the support organization. In addition, the position serves as the designated Major Incident Manager for critical customer-impacting events, ensuring effective coordination, communication, and service restoration during disruptions to airport operations.…

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Recency

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Location fit

This role is based in Veghel. We weight your proximity and willingness to relocate.

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