Senior Manager of Customer Success
remotemanager$110K – $128K
via Ashby
About this role
Location: Greater Toronto Area (Remote)
ABOUT THE ROLE
Vantage is seeking a Sr. Manager of Customer Success & Product Quality to own the integrity, reliability, and technical success of our retail media platform. As a Senior Manager, you are the strategic bridge between our enterprise retail partners and our internal Product and Engineering teams. You will lead a team of Customer Success Managers.
You won't just manage a queue; you will design the systems that ensure our technology performs at the highest standard. You will lead the "Product Quality" function—proactively identifying systemic risks, optimizing implementation workflows, and ensuring that every technical interaction a Brand or Retailer has with Vantage is seamless and high-value.
YOUR KEY AREAS OF IMPACT…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: jira, confluence, teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
jiraconfluenceteams