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VBPManaged Services

Service Desk Administrator

Cebu Cityonsite

Posted 1mo ago · via Workable

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About this role

Overview of the Role The Service Desk (ITSM) Administrator is responsible for the administration, development, and continual improvement of the organization’s IT Service Management platform and processes. This role leads the design and implementation of ITIL-aligned practices, including Incident, Service Request, Problem, Change, and Knowledge Management, while evaluating and recommending new ITSM solutions to meet evolving operational needs. The position develops workflows, automation, and orchestration capabilities, provides operational reporting and dashboarding, and acts as the Major Incident Commander during Priority 1 incidents. Responsibilities: Administer, configure, and enhance the ITSM platform to support business and operational requirements.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

We check your title trajectory against the seniority signal of the role.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in Cebu City. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

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