Technical Support Analyst

Overview of the Role The Technical Support Analyst will provide first-level technical support to MSP customers, delivering timely and professional assistance for standard incidents, service requests, and endpoint administration activities. This role will be responsible for troubleshooting and resolving common technical issues, supporting end users across a range of technologies, and ensuring a high standard of customer service while meeting established service level agreements (SLAs). In this role, you will efficiently manage support requests, maintain accurate documentation, and escalate complex technical issues to Level 2 engineers when required, ensuring effective communication, continuity of support, and timely resolution for customers.…