Customer Support Engineer
remotemid$103K – $135K
via Ashby
About this role
As a Customer Support Engineer at vCluster Labs, you aren’t just answering tickets; you are the technical lifeline our customers rely on when their Kubernetes and vCluster environments hit the wall. In this role, you will dig into logs, configurations, and source code to drive complex issues to root cause, working side-by-side with engineering to turn customer pain into product improvements. You will join a small, high-trust support team where ownership and direct customer impact define every day, and you will help shape how support works here as we grow.
AS A CUSTOMER SUPPORT ENGINEER, YOUR ROLE WILL INCLUDE:…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: bash, aws, gcp, kubernetes, helm…
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
bashawsgcpkuberneteshelmterraformopenaigithubgitlabslacksalesforcestripe