Inbound Consumer Advisor

Great customer journeys start with a great first conversation. When homeowners begin thinking about improving their home, they often have questions before they know exactly what they need. This role is about helping them find the right answers. As an Inbound Consumer Advisor within our Design & Inbound Services team, you'll be one of the first people customers speak to when they contact VELUX. You'll support homeowners and blinds retailers across phone, email, chat and digital channels, helping them understand their options and feel confident about the next step in their project. That means listening carefully, asking the right questions and providing clear, practical guidance. Sometimes you'll help a customer find the right solution there and then.…