Technical Advisor - working in the Technical & Installer Services team.

Make every customer interaction count. Working as part of Technical and Installer Services, the Technical Advisor plays a key role in delivering an effortless end-to-end experience for homeowners and installers across Great Britain and Ireland. The role supports service delivery by managing inbound demand, troubleshooting product, warranty and installation issues, arranging Technician visits, and ensuring services are delivered accurately and efficiently. Operating across phone, email and digital channels, the role requires strong ownership of customer cases, clear communication, and effective collaboration with internal and external stakeholders to drive issues through to resolution while maintaining a customer-centric approach.…