Venta De Boletos Por Computadora, S.A. De C.V.

Senior Manager - Real Time Delivery Manager EMEA

Manchesteronsitemanager

Posted 4 days ago · via Workday

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About this role

Job Summary: Location : Europe - Flexible, or United Kingdom (Hybrid) Division : Ticketmaster UK Line Manager: Senior Director, Workforce Planning and Forecasting Contract Terms: Permanent, 40 hours a week THE JOB The Senior Real Time Delivery Manager – EMEA is responsible for leading real-time service delivery across a global, multi-channel contact centre environment. This role ensures that customer demand is met efficiently and effectively through proactive intraday management, strong governance of BPO partners, and alignment between forecasting, scheduling, routing, and real-time execution.…

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