Citizen Services Supervisor
AZ_Phoenix_Officeonsite
via Greenhouse
About this role
Conduct one-on-one and team meetings to address concerns, provide updates, review performance, and establish goals. Perform quality audits and generate reports to monitor team performance and identify areas for improvement. Develop and deliver training for new hires and provide ongoing training and support for existing team members. Handle escalated customer issues and provide solutions to complex problems. Monitor metrics and service level agreements (SLAs) to ensure targets are met. Facilitate all communication between customers, team members, and other departments to ensure alignment and transparency. Identify and implement solutions for any customer-related issues or complaints, collaborating with team and/or other teams as required.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in AZ_Phoenix_Office. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams