Customer Support Agent
Fort Worthonsite
via Greenhouse
About this role
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Customer Support Agent, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is an in-person position. You will be working from our office in Fort Worth, TX.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Fort Worth. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
More at Via
- View →Werkstudent:in, RechtBerlin, Germany
- View →Director of Strategic PartnershipsVancouver, British Columbia
- View →Operations Manager, AV ProjectsLos Angeles, CA; Bay Area, CA
- View →Director of Launch & OperationsNew York City
- View →Transit AmbassadorWest Palm Beach, Florida
- View →VP, Partnerships - France & BeneluxParis