Customer Care Support Coordinator

Job Description Responsibilities : Resolution follow through and measurement of dispute process. Responsible to identify and communicate root causes in daily processes, prevent and /or resolve any billing disputes ensuring improved efficiencies. Completion and follow-up on customer post ship corrections requiring a return material authorization or credit. Responsible for the issuance of credits, including disputes, return material authorizations and warranty claims. Responsible for the processing, determination of value, and notification of negotiated returns utilizing established procedures. Conduct mentoring and training activities for Customer Care team members in a professional fashion and as requested by Customer Care Supervisors and / or Managers.…