Call Center Agent

South Africaremote

Posted 21mo ago · via Workable

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About this role

We are looking for a dedicated Call Centre Operator to handle inbound and outbound calls. This role focuses on booking appointments for our specialists, working with interested leads, and ensuring excellent customer interactions. The position offers an opportunity to earn incentives based on target achievement. *Remote: Monday to Friday, 9 AM to 5 PM PST (5 PM to 3 AM SAST). Requirements Handle inbound and outbound calls professionally. Book appointments for specialists with leads who have expressed interest in our services. Follow up with clients to confirm appointments and provide necessary information. Maintain a positive customer experience through effective communication. Achieve targets and earn performance-based incentives.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: monday

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible. We factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

monday

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