Bilingual Customer Care Specialist
Austinonsitemid
Posted 134mo ago · via Smartrecruiters
About this role
About Accenture is one of the world’s leading professional services companies, providing consulting and outsourcing services through our strategy, digital, technology and operations capabilities. Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions Assists medical providers in problem resolution, as needed Responds to provider phone inquiries in a prompt, courteous and concise manner Documents all provider encounters in clear and concise logs Transfers providers to other Call Center units as needed Meets individual performance standards.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Austin. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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