IT Help Desk
Lowellonsite
Posted 5mo ago · via Lever
About this role
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
We are seeking a tech-savvy skilled problem solver for our IT Help Desk.
In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.
If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Lowell. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included