(USA) Manager, Business Support

Position Summary... What you'll do... Role summary: This role serves as a bridge between business operations and technology, partnering directly with merchant teams to understand how work gets done, solve immediate challenges, and design better ways of working. You’ll identify friction between business processes and the tools used to execute them, translating user pain points, tribal knowledge, and process gaps into structured solutions. Using process engineering, automation and Agentic AI tools, you’ll rapidly prototype and test solutions alongside users. Successful concepts will then be translated into scalable requirements and partnered with Product and Technology teams for integration into enterprise platforms and long-term capabilities.…