(USA) Senior Manager, Contact Center

(USA) Change Building AR Bentonville Home Officeonsitemanager$80K – $155K

Posted today · via Workday

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About this role

Position Summary... What you'll do... Role summary: The Senior Manager, Partner Management, leads Walmart’s strategic BPO partnerships that support customer operations across multiple lines of business. This role drives partner strategy, governance, performance, financial oversight, and continuous improvement to deliver scalable, high-quality customer experiences. Working cross-functionally with Operations, Product, Technology, Finance, Procurement, and external partners, the Senior Manager uses data and business insights to improve performance, optimize costs, mitigate risk, and influence strategic decisions. Success requires executive presence, strong business acumen, and the ability to build trusted partnerships that deliver measurable business outcomes.…

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Recency

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Location fit

This role is based in (USA) Change Building AR Bentonville Home Office. We weight your proximity and willingness to relocate.

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