Supporter Services Specialist (FTC)
mid
Posted today · via Teamtailor
About this role
⚪About the role We are looking an individual with excellent customer focus to join our Supporter Services team on a fixed term contract. In this role, you will manage inbound and outbound fan/customer contact, resolving complaints and queries and delivering consistently excellent service across phone calls, emails, web chat and face to face. 🟡 What will you be doing? Efficiently handle contacts to and from Liverpool FC supporters relating to a variety of club products and services. Provide all information that the supporter needs in a clear and accurate way and promote additional relevant services as appropriate. Process any administration tasks as and when needed.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
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2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
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