Lead Business Execution Consultant-AI Telephony Testing Lead

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Posted today · via Workday

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About this role

About this role: Wells Fargo is seeking a Lead Business Execution Consultant to provide strategic leadership for testing AI-powered telephony and digital solutions across a large-scale contact center. This enterprise-facing role will shape the quality strategy for the Contact Center Modernization program and influence the delivery of high-impact Agent Controls and Customer Relationship Management capabilities. You will collaborate with business, product, technology, operations, data science, risk, compliance and model governance teams to oversee testing and release readiness for contact center and customer relationship management solutions. Capabilities include conversational AI, real-time agent assistance, speech analytics, transcription and summarization, and intelligent routing.…

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