Lead Client Service Representative / Lead Veterinary Receptionist

Desert Tails Animal Clinic is seeking a Lead Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere. In this leadership role, you will guide the front office team and take charge of directing the overall clinic workflow, ensuring a seamless and efficient process for both clients and staff. You'll be responsible for overseeing the flow of appointments, managing scheduling with precision, and providing compassionate, professional customer service at every interaction.…