Senior Business Analyst

PHL - Quezon Cityhybridsenior$15K – $35K

Posted today · via Workday

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About this role

Role Responsibilities Conduct deep dive root cause analysis and investigations into customer complaints, executive escalations, and business problems within the Global Complaints Investigations, RCA and Break-Fix team. Apply lean and agile methodologies to identify inefficiencies, bottlenecks, and areas for improvement within operations. Prioritize business problems based on impact and urgency, collaborating with cross-functional teams to develop solutions. Translate business requirements into technical specifications for implementation by development teams. Work closely with cross-functional teams including operations, IT, and product development to ensure alignment and seamless execution of initiatives.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: sql, tableau, sigma, teams

Level fit

This role is senior-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in PHL - Quezon City. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqltableausigmateams

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