Employer Services Specialist - Benefits

About the Team/Role An Employer Services Specialist is responsible for building strong relationships with strategic Employer Groups and Partners. An Employer Services Specialist needs to be proactive in responding to Employer Group and Partners related to changing regulations, product updates and potential service concerns. How you'll make an impact Account Management Resource for Employer and Partner FSA, HRA, HSA and Transit account questions. Utilize CRM tool to document and review all client activity Assist clients with billing questions, payments, and invoices Respond to phone calls and email inquiries within Service Level Agreements. Resolve Employer and Partner Escalations. Partnering with internal teams as needed.…