Mid Market Onboarding Specialist-2 "French Speaking"

How you’ll make an impact Manage onboarding for Mid-Market Fleets with a high-touch, consultative approach Conduct online training sessions for customers to ensure full adoption of programs and card usage Serve as primary liaison between Sales, bank partners, and the customer during onboarding and early lifecycle Monitor account and card activation status, ensuring timely adoption Identify value-added opportunities and potential cross-sell initiatives Build and maintain strong relationships to prevent customer attrition, including regular check-ins up to four months post-onboarding Assist with problem resolution and escalation to maintain a positive customer experience Support audits, reporting, and process documentation as needed Provide guidance and mentorship to Level I team members whe…