Telecalling Agent

Handle inbound and outbound customer calls, WhatsApp messages, and emails in a 24/7 operational environment. Contact potential and existing customers to sell cleaning, maintenance, and AMC services. Follow up on enquiries and sales leads and convert them into confirmed bookings. Create and manage bookings, confirm service details, and coordinate with the operations teams. Address customer concerns professionally and escalate complaints when required. Maintain accurate customer records, lead status, and case updates in Salesforce. Achieve assigned targets for calls, lead follow-ups, sales conversions, and service quality. Requirements Minimum two years of experience in telecalling, telesales, customer service, or a call centre environment. Prior call centre experience is mandatory.…