Customer Service Coordinator - International BPO/Voice Support Experience is must - Remote (WFH)

IND-Pune-Smartworkshybridmid

Posted today · via Workday

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About this role

About the Role: As a Customer Service Coordinator, you will utilize your extensive knowledge and advanced skills to manage and resolve complex operational and administrative challenges. You will be a key player in improving customer service processes and ensuring outstanding customer experiences at a strategic level. Responsibilities: • Resolve high-impact and complex customer issues. • Develop and implement customer service strategies. • Lead and coordinate large-scale projects aimed at process improvement. • Provide expert advice and guidance to junior associates and supervisors. • Create and deliver in-depth training programs. • Monitor and evaluate performance metrics to identify areas for improvement. • Collaborate with cross-functional teams to enhance customer satisfaction.…

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Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

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Recency

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Location fit

This role is based in IND-Pune-Smartworks. We weight your proximity and willingness to relocate.

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