Customer Service Specialist, Account & Billing

As a Customer Service Specialist in Accounts & Billing, you'll handle a variety of customer service tasks with growing independence. You will support our team by assisting with processes and projects, improving your skills in handling a range of customer needs. This role builds on entry-level experience, providing more autonomy while contributing to customer satisfaction. Responsibilities: • Address more complex customer inquiries and complaints. • Assist with onboarding and training new customer service representatives. • Update customer accounts and profiles in the CRM system. • Coordinate with other departments to resolve customer issues. • Manage follow-up communications to ensure customer issues are resolved. • Compile common customer issues and report to management.…