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Wolters Kluwer

Customer Success Associate

USA - Claytonhybridjunior$34K – $57K

Posted today · via Workday

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About this role

As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements. Responsibilities: • Proactively support the onboarding process for new customers. • Address and resolve a broader range of customer inquiries and issues. • Assist with customer renewals and upselling opportunities. • Monitor and analyze customer performance and engagement data. • Provide intermediate-level training and guidance to customers. • Ensure implementation schedules, targets, and budgets are met. • Collaborate with internal teams on customer feedback to improve products/services.…

Read the full description on Wolters Kluwer's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is junior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in USA - Clayton. We weight your proximity and willingness to relocate.

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Skills in this role

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