Customer Success Manager
manager
via Ashby
About this role
ABOUT WORDSMITH
Wordsmith is building the AI platform for in-house legal teams. Our customers use Wordsmith to move faster, automate the repetitive parts of legal work, and give their whole business quicker access to legal support. We're growing quickly, and every new customer we win deserves a brilliant experience from day one — that's where you come in.
ABOUT THE ROLE
We’re hiring a Customer Success Manager to help customers achieve lasting value from Wordsmith and own their renewal.
Once a customer has been implemented by our Transformation team, you’ll become their day-to-day success partner. You’ll help them embed Wordsmith into their organisation, increase meaningful adoption and demonstrate the impact the platform is having on their work.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams