Operations Manager – BPO & Customer Experience
Lisbononsitemanager
Posted 1w ago · via Teamtailor
About this role
Workster is partnering with a leading international technology and customer experience company to recruit an experienced Operations Manager for its operations in Lisbon, Portugal. In this senior leadership position, you will oversee day-to-day contact centre operations, managing multiple teams and their leaders while ensuring operational excellence, client satisfaction, and the achievement of key performance indicators. You will play a central role in driving service quality, operational efficiency, employee engagement, and continuous improvement. We are looking for a hands-on, results-driven leader with extensive BPO experience, strong people management skills, and the ability to take full ownership of operational performance.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Lisbon. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams