Customer Solutions Specialist
Woodbridge Townshiponsitemid
Posted 2 days ago · via Teamtailor
About this role
WSA - Wonderful Sound for All is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Initial point of contact for end-user requests for assistance through phone calls and the IT ticketing system. Create and allocate new IT requests. Work "Level 1" ticket requests. Communicate with vendors and internal IT staff to open, follow up on, and escalate trouble tickets.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Woodbridge Township. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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