Contract Customer Communications Specialist

Job Accountabilities Create clear and engaging customer communications across letters, emails, SMS, policy documents, websites, portals and applications Apply the company’s Tone of Voice consistently and translate technical and legal content into plain, everyday language for different customer groups Ensure customer communications meet regulatory and disclosure requirements while remaining clear, accessible and customer-friendly Manage communication projects from end to end, including defining the scope, planning the work, delivering the output and measuring the impact Review and improve customer journeys, including onboarding, renewal, policy changes and claims, to identify and address areas where customers may lose clarity or confidence Anticipate customers’ questions and recommend impro…