Service Management Officer (AL-FNC251007 005/01)

The Service Management Officer plays a pivotal role in ensuring the seamless delivery and continuous improvement of IT and business services within the organization. This individual acts as a bridge between service providers, business units, and customers, maintaining high service standards, addressing issues proactively, and supporting the organization’s strategic objectives through effective service management practices. Key Responsibilities Service Delivery Management: Oversee the daily delivery of IT or business services to ensure compliance with agreed service levels and quality standards. Incident and Problem Management: Coordinate the resolution of service incidents and problems, ensuring timely communication with stakeholders and minimal disruption to business operations.…