Customer Support Associate (Condensed Hours)

What's Yonder? Yonder is building the financial membership of the future, combining credit and debit in one membership that is fair, flexible and actually enjoyable to use. No confusing terms, no dusty points system - just rewards that feel rewarding from bao to beer to a boarding pass. Our mission is to empower people to build financially rewarding lives. What You’ll Do: Interact with members via calls, chats and email, offering world‑class support in a timely manner while exercising product knowledge and adding a personal touch to build great rapport. Constantly review internal guides and FAQs, looking for areas of improvement based on member interactions. Contribute to metrics, ensuring you meet KPIs and feeding back trends to your team and managers.…