Senior Service Provider Manager (All Genders)
Berlinonsitemanager
Posted 4 days ago · via Workday
About this role
THE ROLE & THE TEAM The Senior Service Provider Manager (Senior SPM) oversees the operational performance of our external Service Providers (SP) and co-shapes the global outsourcing strategy. The role focuses on building, maintaining, and scaling a highly effective Service Provider network - balancing efficiency (cost and effort) with effectiveness (value added) - while maintaining full accountability for budget planning and adherence. This role sits within a dedicated, agile Customer Care network management team of seven professionals, consisting of five Service Provider Managers and two Leads, all working collaboratively to drive global partner excellence and operational success.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Berlin. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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teams
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