Zeal GroupCustomer service

MY - CS - Data Analyst

Kuala Lumpuronsitemid

Posted 5mo ago · via Workable

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About this role

Key Responsibilities 1. Customer Service Performance Monitoring (KPI) Track and analyze key Customer Service KPIs such as CSAT, response time, handling time, and resolution rate Develop and maintain dashboards and reports to provide clear performance visibility Identify performance gaps and recommend actionable improvements 2. Data Analysis & Insights Analyze data across Customer Service, Operations, and Payment teams to identify trends, issues, and opportunities Provide insights to improve service quality, operational efficiency, and customer satisfaction Support regular reporting (weekly/monthly) and business reviews 3.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: sql, tableau, power bi, teams

Level fit

This role is mid-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is based in Kuala Lumpur. We weight your proximity and willingness to relocate.

Score yourself on this role.

Free · no card · written explanation included

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

sqltableaupower biteams

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