Platform Architect

Remoteremote$168K – $252K

Posted 3 days ago · via Workday

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About this role

Job Description About Us Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to enhance customer interactions and operational efficiency. Position Overview We are seeking a Platform Architect to join our Sales Engineering Center of Excellence team. This role is ideal for a technical professional with a strong, hands-on background in contact center administration, operations, or design who wants to apply that practitioner knowledge to the pre-sales solutioning process.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

For this role: python, nodejs, dynamodb, aws, s3…

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

pythonnodejsdynamodbawss3lambdaiamteams

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